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H
hannahl64918409
Participant
June 4, 2019
Question

Trouble Downloading Ebook

  • June 4, 2019
  • 1 reply
  • 240 views

Hi there,

My name is Hannah and I am having trouble downloading an Ebook. I created an account with adobe and verified it through my email. I have my digital editions library open and whenever I try to download the ebook or drag the url into the library it says:

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

I have tried many different browsers and it still is not working.

What should I do next to troubleshoot this problem?

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    June 5, 2019

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

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