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A
Anonymous
February 7, 2017
Question

Trouble downloading ebooks to my kobo from public library

  • February 7, 2017
  • 2 replies
  • 2254 views

I think that I am losing it.....

I am having trouble downloading books to my kobo from the Toronto Public Library.

Their support desk sent instructions to help remedy the issue.

They advised to uninstall ADE from our computer and then install version 3.0.

Their instructions for uninstalling ADE didn't work but I was able to 'get rid of it' by highlighting the app and then hitting the command button ( on my mac) and the delete button and away it went...

I then installed ADE 3.0.

However I still cannot download books.......

The error message reads: Unable to download. Error getting License:License Server Communication Problem. E_ACT_NOT_READY

They sent the address for a website to find help re this specific error message but this specific error message was not addressed by the website that they suggested.

HELP.......please.....

    This topic has been closed for replies.

    2 replies

    dthorv
    dthorv
    Participant
    February 9, 2017

    I have ADE 4.5.1. The ascm file downloads from the library, but when I click on it, Adobe opens ...empty. I can't get the epub file.

    J
    jan rissss
    Participating Frequently
    February 7, 2017

    Same thing here: DRM protected ACSM's, from a public Dutch library: some file work OK, but on adding some files to the ADE4 library, ADE keeps crashing. It crashes also when you try to add a book to the attached KOBO reader and it is also impossible to read the book in the ADE app itself. Crappy software, Adobe: do something about it please, but hurry before everybody walks away from this crappy software/technique.

    A
    Anonymous
    February 7, 2017

    I just had some luck with advice from the library.

    Will forward the info to you.

    Hope it works for you too!

      M
      margeg10422159
      Participant
      February 8, 2017

      Carolyn....could you give us the solution your library gave to you.  Thanks

      !

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