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Paul23046306qjye
Participant
February 7, 2022
Question

Trouble with a library book on Kobo Nia

  • February 7, 2022
  • 2 replies
  • 201 views

My PC is authorized, my device is authorized, and I have downloaded a library book to the device. I have ejected the device properly. When I try to read the book an error message comes up:

 

Your eReader is not authorized to open this book. This book is protected...etc...Because you previously deauthorized your eReader, you need to re-import the book using ADE...etc.

 

I have re-downloaded the book to the Nia several times, but always get this error message. I've also removed the book from the ADE library and re-imported it. I still get this error message. Does anyone know what the problem is?

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    2 replies

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    daina282262151vr4
    Participant
    February 2, 2023

    I am having the same problem. My library is in Canada and I am in South America. My library says it should still work, and Rakuten-Kobo tried many steps, but nothing has solved the problem. Adobe says they no longer support this "end of life" software. I was able to download a few books in December but now cannot.  Very frustrating.

    A
    Anna282258805v9o
    Participant
    February 2, 2023

    Did you find a solution in the end? I'm having the same problem on the same devise

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    Paul23046306qjyeAuthor
    Participant
    February 2, 2023

    I had to download and install an earlier version of Adobe Digital Editions. It's been awhile but my recollection is that Kobo's customer service helped me with that. I don't remember whether I spoke with a rep or used the online chat, but that's what worked and I haven't had a problem since. Best of luck.

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