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Participant
June 25, 2014
Question

Trying to authorise my new Kobo to Adobe Digital Editions

  • June 25, 2014
  • 1 reply
  • 374 views

I authorised my new Kobo and can download library books onto it, but when I try to open them once they are on the Kobo it says it can't be opened because its not authorised. When I look in the settings menu on the Kobo it says it is.  I've tried de-authorising and re-authorising but it makes no difference.  I can still load and open books on my old Kobo.

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    1 reply

    Dominic Michael
    Adobe Employee
    Adobe Employee
    June 25, 2014

    Can you please confirm, whether you have authorized your new device with the same user account?

    Participant
    June 25, 2014

    Hiya, sorry not very computer savvy and struggle with the most basic stuff.

    I believe I only have the one user account that I've always had. Thanks.

    Dominic Michael
    Adobe Employee
    Adobe Employee
    June 25, 2014

    I found a similar issue in the thread, Why has my Kobo Glo lost its Adobe Authorization?

    Please try the solution suggested in this forum thread.