Skip to main content
D
daniz6493864
Participant
January 16, 2017
Question

Trying to deauthorize account - adobe digital editiona

  • January 16, 2017
  • 1 reply
  • 204 views

I downloaded the newest version of adobe digital editions. I am trying to open an epub book borrowed from the public library and I receive the message "E_ACT_NOT_READY". I then follow instruction to deauthorzie my account by hitting command +shift + D. I enter my password and receive another message that says "Cannot deauthorize account. Try some time later" I have tried uninstalling and reinstalling the software, I have tried chatting with online support and nothing is working.

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    January 17, 2017

    Windows:

        Close all applications.

        Choose Start > Run.

        In the Open text box, type regedit and then press Enter. The Registry Editor opens.

        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

        Select the Adept key.

        Choose File > Export.

        In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

        Right-click the Adept key and choose Delete.

        In the Confirm Key Delete dialog, click OK.

        Close the Registry Editor.

        Open Adobe Digital Editions and reauthorize.

    Macintosh:

        quit Adobe Digital Editions.

        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

        Open Adobe Digital Editions and reauthorize.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices