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H
helenm54612359
Participant
February 15, 2016
Answered

Trying to re-authorize but no option to de-authorize ADE

  • February 15, 2016
  • 2 replies
  • 3925 views

I went through the forums looking for the Error! Check Activation message but I didn't find anything that answered my specific situation.

I had to uninstall the newest ADE and reinstall version 3.0 since the newer versions don't support my NOOK Touch Simple.  When I open ADE, I see the Authorize Computer button is greyed out.  The Authorization button tells me that I am already authorized.  There is no option to de-authorize.  But whenever I try to download an eBook, I still get the Error! Check Activation message.

I tried a chat with Customer Service--they told me that the email address I have is not registered with them, that they do not do ADE Tech support over chat, and that I should try here.

Thank you,

Helen

This topic has been closed for replies.
Correct answer Nanaky

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.

2 replies

SPHH
SPHH
Known Participant
July 14, 2020

Hey,
2) Choose Start > Run … In which application ? / Which application is meant here ?
3) In the Open text box … same question / In which application ? / Which application is meant here ?

Cheers

G

Nanaky
NanakyCorrect answer
Participating Frequently
February 16, 2016

Windows:

  1. Close all applications.
  2. Choose Start > Run.
  3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
  4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
  5. Select the Adept key.
  6. Choose File > Export.
  7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
  8. Right-click the Adept key and choose Delete.
  9. In the Confirm Key Delete dialog, click OK.
  10. Close the Registry Editor.
  11. Open Adobe Digital Editions and reauthorize.

Macintosh:

  1. quit Adobe Digital Editions.
  2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
  3. Open Adobe Digital Editions and reauthorize.
H
helenm54612359Author
Participant
February 16, 2016

Tried editing the registry. Got as far as number 6 on your instructions. After selecting Adept key, no File>Export came up. The only choices are activation or device.

Nanaky
Nanaky
Participating Frequently
February 17, 2016

Has you remove the Folder Adept complete?

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