Two Different AdobeIDs, Same Email Address, Can't Download Purchased Material

Question

First off, the fact that there's no phone support for this product is ridiculous.

Here's my issue. I created a Digital Editions Account on one computer. I want to transfer my purchases to a different computer. I can authorize my second computer and the purchases should download automatically.

However, they didn't. Looking more closely at the authorization info (Help>Authorization Information), I see that there are two separate numbers after my email address. One has my email address: m*****@*******.com and then AdobeID (um:uuid:*****....). On the other computer, it has my email address as the same and my code is now something different - the (um.uuid............) part.

What do I do to fix this?

John T Smith · Answer

This is a public forum, not Adobe support... other users here can't help

-you need to click the link below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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