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Participant
July 21, 2026
Question

Unable to add acsm file to library

  • July 21, 2026
  • 1 reply
  • 17 views

I purchased a book from Christian Book Distributors and downloaded it from them as an acsm file. When I attempt to add the book to my Adobe Digital Editions library I get this error: “Unable to download. Error getting License. License Server Communication Problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”.

It appears that there is a problem with the license. What can I do to get it loaded into ADE?

    1 reply

    Participant
    July 22, 2026

    Eso mismo me está pasando a mi. Llevo más de un mes buscando solución y nadie de Adobe da una respuesta válida. 

    Participant
    July 23, 2026

    The book was purchased from Christian Book Distributors. They are transitioning to a new online library system. They fixed the problem by moving the book from the old system to the new system and updating the license.