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paulm62202670
paulm62202670
Participant
April 21, 2015
Answered

Unable to authorise Digital Editions

  • April 21, 2015
  • 1 reply
  • 407 views

OK, so got a new Ebook and trying to use it, but I'm unable to authorise Digital editions, been trying for 3 days now and keep being told that the authorisation server is down.

To jump ahead abit I'll answer the standard replies that get posted to all these issues:

Yes, I have tried to restart the PC

Yes I have deleted and enabled cookies

Yes I can connect to SSL sites

Yes I have an internet connection

Yes I have checked everything here :https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

(note that when I try to use the CS5 version of the connection test I get unable to connect, the CS6 version tells me "alive" which I presume means this is working?)

None of this work, so please can someone sort this out.

    This topic has been closed for replies.
    Correct answer paulm62202670

    OK- I was given the answer by a user on another forum, For anyone else - I must have had some kind of information on the PC that made Adobe think I had an activation already (despite the fact that I've never used Digitial Editions before) so running the "erase authorisation" first did the trick, seems you need to do this the first time you setup an account even if you haven't had an account before.

    1 reply

    paulm62202670
    paulm62202670AuthorCorrect answer
    Participant
    April 21, 2015

    OK- I was given the answer by a user on another forum, For anyone else - I must have had some kind of information on the PC that made Adobe think I had an activation already (despite the fact that I've never used Digitial Editions before) so running the "erase authorisation" first did the trick, seems you need to do this the first time you setup an account even if you haven't had an account before.

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