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J
jkipper
Participant
February 18, 2019
Question

Unable to Authorize

  • February 18, 2019
  • 1 reply
  • 170 views

I downloaded a textbook for one of my college classes through Adobe Digital Editions. I have been able to read the textbook since the first day I bought it (January 15). However, I discovered today that I am no longer authorized to read it. Previously, I chose to authorize my computer without an Adobe ID. When I attempted to read the textbook, it said I needed to use the Adobe ID associated with the textbook. I have tried using my current Adobe ID as well as previous ones. I have not changed anything on my computer. I'm assuming because I did not previously use an Adobe ID to authorize my computer that that is why I cannot use it now to open the textbook.

Has anyone else had this issue after choosing to authorize without an Adobe ID?

This topic has been closed for replies.

1 reply

R
rafisher1
Participant
February 19, 2019
  1. Quit Adobe Digital Edition.

    2. Choose Start > Search for regedit (On Windows 10: it’s in c:\Windows
    directory)

    3. Right click on regedit, ans select “Run as admininstrator”

    4.In the left pane of the Registry Editor, locate the following registry key:
    HKEY_CURRENT_USER\Software\Adobe\Adept

    5. Select “Adept” , right click on it and select “Delete”

    6. In the Confirm Key Delete dialog, click OK.

    7. Close the Registry Editor.

    8. Open Adobe Digital Editions and reauthorize (Help->Authorize Computer…).
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