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December 6, 2012
Question

Unable to authorize ADE with google vendor id

  • December 6, 2012
  • 16 replies
  • 99757 views

Trying to authorize my PC with Adobe Digital Editions using 'Google' as my ebook vendor. Authorization keeps failing with the error message.

"Incorrect login ID or password for the selected eBook vendor. Please try again"

I know my login details are correct. I have tried omitting the @8395988.com with no luck. I want to be able to import my google play books collection into Adobe Digital Editions.

Any help would be much appreciated.

Mekoor

16 replies

Participant
September 8, 2017

First,I registered an adobe ID which is the same with my google account.Then I changed my adobe ID password with a easier one,and it worked!

Participant
November 3, 2017

Hi Folks,

even if you can login to Adobe ID using google it does not mean you can also do the authorization with the same password as google. Please create a new password within the ADOBE ID application in the internet and use this for the authorization process. This is going to work. the problem has nothing to do with password complexity as also adobe ID asks you to create a password with highrer complexity with special charater etc.

regards

Michael

Participant
December 3, 2017

still did not work

miker12267204
Participant
August 21, 2017

Still having problems signing in with Google vendor. My ID and password.

Just will not accept.

Even tried using Adobe as vendor with my Adobe ID and password.

No success.

Participant
December 23, 2015

Hi, I got the same error that everybody got when trying to authenticate with my google ID. I was forced to make an Adobe ID and I still could not login. I had to change my password to one that contained only letters and numbers and it finally worked.

Well, I posted just to point out that this is a shame.

December 8, 2015

sorry but none of this solutions work for me yet! what can I do ?! I need the ebook for my thesis!!!!

Nanaky
Participating Frequently
December 8, 2015

Which error message you get exactly?

December 8, 2015

after entering my Adobe ID and password it says:" the vendor account you entered is not associated with the items you are trying to open"

chrisc72693253
Participant
March 30, 2015

Necroposting this, because it's still here and still unbelievably rubbish.

Let's just clarify what I'm trying to do. I bought a few ebooks from google, selected download as epub. I get an acsm file. -1 points to google because i did not say 'give me something that requires me to set up an account with a company that really could not produce worse products if it tried.'

So I google acsm and I find out I need adobe digital editions. I hope against hope this will not be the same experience I have had with every other adobe product where they are slow, difficult to use, crash and are apparently incapable of performing an operation without asking you twenty times for an update despite you having already ticked the 'why are you still asking me this? i told you to go away back in 2008' box.

I get the software... ah I need to authorize something.. select ebook vendor.. right ok that'd be google. Vendor id and password? Yeesssss clearly it would be too obvious to put single use keys in the acsm files or something but whatever, lets get this done. Incorrect login id or password. Really?

I go to google and login. Yep, my credentials are right. But this is once more, too obvious. This thread suggests maybe I had better use an adobe id. Because that would make sense right, having asked me to specify the ebook vendor, then having a field directly after it saying vendor id and password should absolutely relate to someone who is not the vendor. Usability testing? pfft who needs that, pub o clock. Ok, lets get an adobe id. I do that (after of course googling it to find out how). And yet, still it does not work with either set of credentials.

This product is terrible.

Edit : To get it to work I closed adobe digital editions, then double clicked one of the acsm files. I was prompted again to enter a vendor login id or password, with the vendor dropdown showing as blank (again, top testing work there adobe). It stalled, hanging around in that way that many other adobe products do just before they are about to crash, when I noticed another window flashing on the taskbar. It's the authorisation popup again, except this time its got adobe id selected in the dropdown. I enter my adobe id and then it says 'Fulfilling <myebook>', then the application goes unresponsive after that popup disappears.

I then only have to force stop the application once more until it gets to the point of actually being able to open an ebook.

It's nearly as bad as itunes.

Participant
September 30, 2015

It worked great for me ... after lots of ADE re-installs, various versions, erase authorize, etc etc. This method WORKED!  

I had earlier phoned google support. They tried very hard to help me, on the phone for ages, even sent me an email with contact details for Adobe support.

I was so impressed that I replied to google support with a link to this post, and a quote from your edit.

Thanks again  ... there's nothing worse than paying top dollar for an ebook and then not be able to read it on a device of my choice. So thanks for being persisten! 

Participant
December 7, 2012

I have the same problem, can somebody help us?

December 26, 2012

BUMP. Same problem here. In ADE I can't authorize my pc with google.  Google login and password are correct.

Participant
December 27, 2012

I had the same problem with trying to Authorise an Adobe Vendor id. It took three changes of password to make it work - there seems to be a lag between creating the Adobe id and for it to be available to use to Authorise Digital Editions.