Dear Adobe Support,I am experiencing an issue with Adobe DRM that prevents me from reading DRM-protected eBooks.I recently created an Adobe account and I can successfully sign in to account.adobe.com using my email address and password without any problems. However, I cannot authorize either Adobe Digital Editions or my PocketBook e-reader with the same credentials.Here is what happens:I downloaded and installed Adobe Digital Editions 4.5 on my Windows PC. When I try to authorize my computer using Adobe ID as the eBook provider, ADE displays the error:"Incorrect ID/password for this eBook vendor." I have verified multiple times that my email address and password are correct because I can log in successfully at account.adobe.com. I have already reset my password, but the problem persists. I have tried both a personal Gmail account and a school email account. The exact same problem occurs with both accounts. I also tried authorizing my PocketBook PB619 (Verse) directly with the same Adobe ID, but it reports that the email address or password is incorrect. After downloading the ACSM file again, I was eventually able to proceed further, but I still cannot authorize ADE because it continues to reject my Adobe ID credentials. My computer's date, time, and time zone are correct. I am using the latest version of Adobe Digital Editions (4.5).Since I can successfully log into my Adobe account on the Adobe website, but both Adobe Digital Editions and my PocketBook reject the exact same credentials, I suspect there may be an issue with my Adobe DRM authorization rather than with my account itself.Could you please check whether there is a problem with my Adobe ID or its DRM authorization, and advise me on how to resolve this issue?Thank you for your assistance.Kind regards,Felix

Participant

Answered

Unable to authorize Adobe Digital Editions and PocketBook with valid Adobe ID

Forum|Forum|23 days ago
July 25, 2026
9 replies
369 views

Dear Adobe Support,

I am experiencing an issue with Adobe DRM that prevents me from reading DRM-protected eBooks.

I recently created an Adobe account and I can successfully sign in to account.adobe.com using my email address and password without any problems. However, I cannot authorize either Adobe Digital Editions or my PocketBook e-reader with the same credentials.

Here is what happens:

I downloaded and installed Adobe Digital Editions 4.5 on my Windows PC.
When I try to authorize my computer using Adobe ID as the eBook provider, ADE displays the error:
"Incorrect ID/password for this eBook vendor."
I have verified multiple times that my email address and password are correct because I can log in successfully at account.adobe.com.
I have already reset my password, but the problem persists.
I have tried both a personal Gmail account and a school email account. The exact same problem occurs with both accounts.
I also tried authorizing my PocketBook PB619 (Verse) directly with the same Adobe ID, but it reports that the email address or password is incorrect.
After downloading the ACSM file again, I was eventually able to proceed further, but I still cannot authorize ADE because it continues to reject my Adobe ID credentials.
My computer's date, time, and time zone are correct.
I am using the latest version of Adobe Digital Editions (4.5).

Since I can successfully log into my Adobe account on the Adobe website, but both Adobe Digital Editions and my PocketBook reject the exact same credentials, I suspect there may be an issue with my Adobe DRM authorization rather than with my account itself.

Could you please check whether there is a problem with my Adobe ID or its DRM authorization, and advise me on how to resolve this issue?

Thank you for your assistance.

Kind regards,

Felix

Correct answer lmarti

Hey everyone, i found this, seems like support for Adobe Digital Editions is now provided by bytebooks, so we need to register with them, so we can access adobe via pocketbook. Just signed up with them (couldn’t manage to transfer to bytebooks using my Adobe credentials) and it worked, i could log in in my PocketBook

https://helpx.adobe.com/ca/chl-internal/support/digital-editions.html

https://dtsbytebooks.com/transition-help

lmartiCorrect answer

Participant

Hey everyone, i found this, seems like support for Adobe Digital Editions is now provided by bytebooks, so we need to register with them, so we can access adobe via pocketbook. Just signed up with them (couldn’t manage to transfer to bytebooks using my Adobe credentials) and it worked, i could log in in my PocketBook

https://helpx.adobe.com/ca/chl-internal/support/digital-editions.html

https://dtsbytebooks.com/transition-help

A

authentic_Flamingo8758

Participant

Thanks a lot! 🙏

It’s working for me now. Just need to create a ByteBooks account with the same email used for Adobe account. Then, when trying to authorize an Adobe ID in the PocketBook app, leave it on Adobe ID, and use the email and password for ByteBooks.

I’m trying to solve this issue for like an hour now with Gemini Flash Extended and it didn’t find this thread or Adobe’s message, just when I gave up and turned to the old Google search I finally found this.

E

Enlightened_Sunbeama9cf

Participant

For all those asking for help, this really works!! Thanks so much poster!!

I’ve been trying at this for months. There really should be clearer support and instructions from Adobe.

lmarti

Participant

Same problem here! Please help us (@) Adobe Administration

jane-e

Community Expert

@lmarti

I removed the link to the account you tagged: “Adobe Administration”. It was created in 2018 and is not an official Adobe account.

Jane

Forum volunteer

no57

Participant

same problem her!!

S

Sam khan

Participant

Dear Adobe Support,

I am experiencing an issue with Adobe DRM that prevents me from reading DRM-protected eBooks.

I recently created an Adobe account and I can successfully sign in to account.adobe.com using my email address and password without any problems. However, I cannot authorize either Adobe Digital Editions or my PocketBook e-reader with the same credentials.

Here is what happens:

I downloaded and installed Adobe Digital Editions 4.5 on my Windows PC.
When I try to authorize my computer using Adobe ID as the eBook provider, ADE displays the error:
"Incorrect ID/password for this eBook vendor."
I have verified multiple times that my email address and password are correct because I can log in successfully at account.adobe.com.
I have already reset my password, but the problem persists.
I have tried both a personal Gmail account and a school email account. The exact same problem occurs with both accounts.
I also tried authorizing my PocketBook PB619 (Verse) directly with the same Adobe ID, but it reports that the email address or password is incorrect.
After downloading the ACSM file again, I was eventually able to proceed further, but I still cannot authorize ADE because it continues to reject my Adobe ID credentials.
My computer's date, time, and time zone are correct.
I am using the latest version of Adobe Digital Editions (4.5).

Since I can successfully log into my Adobe account on the Adobe website, but both Adobe Digital Editions and my PocketBook reject the exact same credentials, I suspect there may be an issue with my Adobe DRM authorization rather than with my account itself.

Could you please check whether there is a problem with my Adobe ID or its DRM authorization, and advise me on how to resolve this issue?

Thank you for your assistance.

Kind regards,

Felix