Skip to main content
K
katrinab57855976
Participant
January 22, 2015
Question

Unable to Authorize Kobo E-reader!

  • January 22, 2015
  • 1 reply
  • 659 views

Hi, I've just reset my Kobo and when I've gone into ADE to authorize it nothing is happening.  The Kobo is seen, but when the window comes up to Authorize device absolutely nothing occurs.  Can anyone help at all?Thankyou!

    This topic has been closed for replies.

    1 reply

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    January 22, 2015

    Can you please share the screenshot of the dialog?

    K
    katrinab57855976Author
    Participant
    January 22, 2015

    The authorize Device seems to be greyed out so won't work.  I am then getting a message saying that ADE 3 is not working and Windows shuts it down.  It originally did it on version 2 and i had a look on the kobo site and it said to use version 3 so I downloaded that but it still seems to have the same problem. 

    Dominic Michael
    Adobe Employee
    Dominic Michael
    Adobe Employee
    February 13, 2015

    Please select the device, then only those menu items will be enabled. In the screenshot, it appears as your selection is in All Items.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices