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friedrichh6789833
Participant
Jun 11, 2019 9:07 AM UTC
Answered

Unable to authorize using Adobe ID

Hi,

I am trying to authorize my laptop here to download an ebook I have recently purchased. I have installed ADE and when I double-click on the acsm file, it opens with the authorization dialogue. I select Adobe ID and fill in my login data - my email_address and password which I can use to log in to this website - and I invariably get the message "Anmelde-ID/ Kennwort für ausgewählten ebook-Anbieter ist falsch. Erneut versuchen." ("ID or passphrase wrong for selected ebook supplier. Try again.")

I have tried quite a number of times now.

I have no idea what could be wrong there. Can you help me please?

Thanks a lot!

Best regards,

Friedrich

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    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Jun 11, 2019 9:30 AM UTC

    Reset the password and used letters and numbers. No umlauts and special characters.

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    6 replies

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    Jun 11, 2019 9:30 AM UTC

    Reset the password and used letters and numbers. No umlauts and special characters.

    Translate
    friedrichh6789833Author
    Participant
    Jun 12, 2019 1:58 PM UTC

    Thank you!

    The authorization process now completed successfully.

    However, every time I double-click on the acsm file to download the ebook, I get the message "Download failed. License SERVER COMMUNICATION ERROR. E_ADEPT_REQUEST_EXPIRED"

    It happened yesterday and I thought it might be a temporary problem, but now it happens again - and again ...

    Can you offer me any help on this, too, please?

    Thanks a lot!

    Best regards,

    Friedrich

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    friedrichh6789833Author
    Participant
    Jun 12, 2019 2:11 PM UTC

    Okay,

    I solved that problem myself.

    I just searched for the error_message and found that it can happen if an ebook is not downloaded within a certain timeframe - so I deleted it, logged in to the WebSite where I bought it and downloaded it again. Upon immediately double-clicking it to download, it worked nicely. By right-clicking and viewing the book in the Explorer I was now able to move it to my own storage so I can now transfer it to my eReader.

    Thanks a lot once again!

    Best regards,

    Friedrich

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