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Participant
September 11, 2023
Question

Unable to cancel computer authorization

  • September 11, 2023
  • 1 reply
  • 154 views

Hello. Whenever I try to cancel the activation of my Mac computer, I receive the error "Unable to erase authorization. Please try after some time."

 

I've followed the following instructions as suggested in prior posts:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

 

ADE will be deauthorized now.

Now Authorize ADE again.

 

ADE will be deauthorized now.

Now Authorize ADE again.

 

HOWEVER

When I go to Library/Application Support/Adobe, there is no Digital Editions file and I haven't been able to find the activation.dat file anywhere either.

 

Thanks for your help!

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1 reply

Participant
February 3, 2024

I have the same problem.  Do you already have an solution?