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edouble123
Known Participant
May 21, 2015
Question

unable to change password to erase authrization even after resetting password on adboe.com help!

  • May 21, 2015
  • 1 reply
  • 1356 views

i have an ebook i cannot download and co. will not refund my money so...i am stuck with adobe digital who is no longer taking my password for some reason to try to erase authorization and get the ebook i purchased, please help

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1 reply

S
Adobe Employee
shreya
Adobe Employee
May 21, 2015

If due to some reason, you are unable to deauthorize ADE, follow the below steps:

Mac:

1. Go-> Go to folder.

Go to folder dialog will appear.

2. Type   ~/Library/Application Support/Adobe/Digital Editions

drag the activation.dat file to the trash.

ADE will be deauthorized now.

Now Authorize ADE again [Help -> Authorize Computer].

Windows:

Choose Start > Run.

In the Open text box, type regedit and then press Enter. The Registry Editor opens.

In the left pane of the Registry Editor, locate the following registry key:

HKEY_CURRENT_USER\Software\Adobe\Adept

Right-click the Adept key and choose Delete.

In the Confirm Key Delete dialog, click OK.

Your authorization will be deleted.

ADE will be deauthorized now.

Now Authorize ADE again.

E
edouble123Author
Known Participant
May 24, 2015

ty but it stated i was unable to complete action got an error message at

the end, thanks for the tip tho

S
Adobe Employee
shreya
Adobe Employee
May 25, 2015

please paste the error snapshot !!

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