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Participant
August 15, 2018
Question

Unable to de-authorize previous computer

  • August 15, 2018
  • 1 reply
  • 223 views

I authorized a previous computer without an Adobe ID, so I am unable to de-authorize previous computers. I no longer have access to that computer either. I am unable to open books that I previously purchased from Google. I have downloaded the ACSM file, but ADE gives me this message: "Unable to download: Error getting License. License Server Communication Problem. E_GOOGLE_DEVICE_LIMIT_REACHED.

I have an ID now, but I can't access my previous purchases.

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1 reply

Nanaky
Participating Frequently
August 16, 2018

For reset the device limit from google should contact the google support.