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M
miz sue
Known Participant
February 23, 2015
Question

Unable to download ADE updates

  • February 23, 2015
  • 2 replies
  • 507 views

I have ADE 4.0.2.102973; each time I use it there is an update message. I can't get the update - the error is to check my connection or if a corporate setting to ensure proxy settings are enabled. My connection is fine and I'm an individual. How do I get the updates to download?

    This topic has been closed for replies.

    2 replies

    S
    Adobe Employee
    shreya
    Adobe Employee
    February 25, 2015

    Hello,

    If you are getting the error to check internet connection, possibly your internet speed is fluctuating and ADE is not able to fetch the new update. Please check the internet speed.

    Firewall also may cause this problem.

    Thanks !!

    M
    miz sueAuthor
    Known Participant
    February 25, 2015

    Connection and speed are not the problem. I'll look at my firewall next.

    M
    miz sueAuthor
    Known Participant
    February 27, 2015

    No - firewall isn't the issue either I do have that open for ADE. Very strange problem. Thanks for your suggestions Shreya.

    S
    Adobe Employee
    shreya
    Adobe Employee
    February 24, 2015

    You can explicitly download the latest version of ADE from:

    http://www.adobe.com/solutions/ebook/digital-editions/download.html

    M
    miz sueAuthor
    Known Participant
    February 24, 2015

    Thanks for the link Shreya. The "problem" I have though is that Adobe notifies me of updates to ADE but when I go to get the update, it won't download. I don't have a connection problem, and neither am I connected on a network. Although I can ignore the reminder notices to update ADE, I would prefer to download the updates. My question is then what do I need to look at on my computer that will allow the updates to download?

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