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C
confused_user_1999
Participant
May 23, 2013
Question

Unable to download adobe link to my ebook

  • May 23, 2013
  • 1 reply
  • 662 views

Having clicked on the URL link (ACSM file), the notice is that 'it failed to connect to the server. Please check to make sure you are connected to the internet.'

currently unable to download the book. Please help

This topic has been closed for replies.

1 reply

S
sjpt
Inspiring
May 23, 2013

Who is the supplier of the book?

It is probably (not necessarily) their server you are having issues with rather than ADE or Adobe's servers.

I assume you have successfully downloaded .acsm files from other sources before,

that your ADE is registered with your AdobeID, etc?

Try temporarily disabling your firewall and trying again.

C
confused_user_1999Author
Participant
May 23, 2013

BPP is the book provider, but the link sends me to www.ebookdropships.com.......

I have successfully downloaded other .acsm files from this provider as well as other sources. I just disabled my firewall and turned off the antivirus software and yet still to no avail.

S
sjpt
Inspiring
May 23, 2013

I can't think of anything else likely to help; a few unlikely guesses.

Some of these don't relate to the original error message you had, but unfortunately ADE error messages often don't relate to the real error.

  1. Check www.ebookdropships.com in your browser.  If it doesn't come up, at least that narrows down the issue.  (It comes up fine for me)

  2. Does the book come authorized with your AdobeID, or a separate ID that belongs to the bookseller? 
    If a separate one, have you registered that ID with ADE?
    (ADE 2.0 allows separate registrations, ADE 1.7.2 doesn't).

  3. Try v1.7.2.  That has helped lin many different situations as there are lots of bugs in v2.0. 
    However, even I don't think it is likely to help in this case, and certainly won't if the book needs a separate bookseller id.

  4. Talk with Adobe Live Chat: http://www.adobe.com/support/chat/ivrchat.html

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

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