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Eigil_Nielsen
Eigil_Nielsen
Participant
January 10, 2017
Question

Unable to download e-books

  • January 10, 2017
  • 2 replies
  • 466 views

Unable to download protected e-books to ADE

Error Message:

Unable to download

Error getting License. License Server Communication Problem:

E_ADEPT_DOCUMENT_TYPE_UNKNOWN

    This topic has been closed for replies.

    2 replies

    M
    markb92179307
    Participant
    January 10, 2017

    I am having the same problem but only one of my two computers. Everything works fine on the other. I've reinstalled the application. Also tried to deactivate but it won't allow me to.

    M
    markb92179307
    Participant
    January 10, 2017

    Okay, I got help from my library. Need to delete the activation.dat file in the Library folder. It was a hidden file on my computer so you may need to do a search. After deleting, restart ADE and reauthorize.

    Thanks to the Vancouver Public Library tech support.

    S
    sylviad36801664
    Participating Frequently
    January 10, 2017

    Seems there is a lot of us getting this problem

    Eigil_Nielsen
    Eigil_NielsenAuthor
    Participant
    January 10, 2017

    My internet connection passes through some firewalls/filters. When I managed to direct the internet connection around these ,

    I was able to download e-books again. Everything is OK now.

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