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trippleripple
trippleripple
Participant
March 11, 2015
Answered

Unable to download e-books after PC upgrade. I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive. Unfortunately my copy of ADE is not so cooperative. Every time I try to downl

  • March 11, 2015
  • 1 reply
  • 236 views

I recently upgraded my laptop to one from the same vendor so all I had to do was to upgrade a few drivers on the hard drive.  Unfortunately my copy of ADE is not so cooperative.  Every time I try to download an e-book I get the message "E_AUTH_BAD_DEVICE_KEY_OR_PKCS12".  Uninstalling ADE (all three versions) along with cleaning the registry does not clear the error.  And I cannot de-authorize and reauthorize my new laptop as the de-authorize option is greyed out.  Anyone else encounter this issue?

    This topic has been closed for replies.
    Correct answer trippleripple

    Problem solved finally.  Used regedit.

    https://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html

    1 reply

    a_staines
    a_staines
    Participant
    March 14, 2015

    I have a similar issue. I've been waiting for an hour for Adobe 'Support' to get back to me on chat. I hope they are well!

    trippleripple
    tripplerippleAuthorCorrect answer
    Participant
    March 14, 2015

    Problem solved finally.  Used regedit.

    https://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html

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