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November 2, 2014
Question

Unable To Download. Error Getting License. License Server Communication Problem: E_ACT_NOT_READY

  • November 2, 2014
  • 2 replies
  • 892 views

I just downloaded a book from my local library and every time I try to open the download I get a message reading:

Unable To Download. Error Getting License. License Server Communication Problem: E_ACT_NOT_READY

Does anyone know why this is happening and how I can successfully open my download.

Thanks!

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    2 replies

    Participating Frequently
    October 5, 2015

    My solution on a MacBook Pro with El Capitan

    1. Opened my hidden Library folder

       a. Opened Finder

       b. Pushed & Held “Option” key and clicked “Go” in the title bar (“Library” appeared)

       c. Clicked “Library” while Holding “Option” key

    2. Went to /Application Support/Adobe/Digital Editions

    3. Deleted the “activation.dat file”

    4. Deleted Adobe Digital Editions (I did it with Clean My Mac 3 but you probably won’t need to use it for the deletion)

    5. Emptied Trash

    6. Reinstalled Adobe Digital Editions 4.5

    7. Adobe Digital Editions opened authorization popup, which I filled out

    8. My files now open perfectly

    Postmaster Pat
    Participant
    November 2, 2014

    I'm having the same problem. Just installed Adobe Digital Editions 4 on my Windows 8.1 computer and can't get to ADE's to download or return books to my library. The Overdrive app seems to be working fine but ADE's won't start? I don't get the open pop up. Books I have checked out of the library show in ADE's when I go to it independently. Sure hope someone has an answer.

    November 7, 2014

    i cant download also.

    My error is "Error getting LIcence  Licence communication problem E_IO_CANNOT_OPEN"

    this is not a once off, the problem has been there for months