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julianm96161633
Participant
April 4, 2017
Question

Unable to download with ADE - license error

  • April 4, 2017
  • 1 reply
  • 459 views

I bought an ADE protected book on Google.

The book gives an .acsm d/l file which I have tried adding to ADE 3.0 & 4.5.

Every attempt to open the book with ADE fails with

E_ADEPT_DOCUMENT_TOO_SHORT

msg.

I can see that ADE is 'correctly' activated to my id in the computer authorization dialog.

I have waited over 1 month for google to provide a solution.  Finally they have just told me to come here  , I had already & seen comments saying use v.3 but I still can't get past this error.

Any help appreciated.

    This topic has been closed for replies.

    1 reply

    S
    Adobe Employee
    Sharad Vatsa
    Adobe Employee
    April 4, 2017

    Hi,

    Please try de-authorizing and re-authorizing ADE on your computer and then try accessing the same eBook.

    • Open Adobe Digital Editions.
    • Press Control-Shift-D (Windows) or Shift-Command-D (Mac OS) to deauthorize Adobe Digital Editions.
    • Choose Help > Authorize Adobe Digital Editions.

    Regards,

    Sharad

    J
    julianm96161633Author
    Participant
    April 6, 2017

    Same error unfortunately.  Also tried ADE 2.0 with same result.

    I have read that a corrupt .acsm can cause this error, but google have been totally unwilling to answer this question directly.

    I specifically asked them if they could verify the file server-side, AFAIK that has not happened & I get no further.

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