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Caosss
Caosss
Participant
Feb 18, 2015 9:58 PM UTC
Answered

unable to erase authorisation. please try after some time

spent the last few hours trying to get ADE v4 to work every time i download and .acsm file ADE activation error ... i tried to erase authorisation and  but keeps getting a error message "unable to erase authorisation. please try after some time"

activation issues yet i cant deactivate??

any help would be appreciated

thanks

      shreyaCorrect answer
      Adobe Employee
      Feb 20, 2015 6:03 AM UTC

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

      View reply

      23 replies

      Jim5ED6
      Participant
      Nov 19, 2020 5:18 AM UTC

      Thank you. This solved my problem. This started after a windows update in November 2020, might be just coincidence!

      Translate
      AgnetaWallberg
      Participant
      Dec 1, 2020 9:37 PM UTC

      Hi!

      You are allowed to have two downloads on two different computors.

      My old Mac crached today and I am unable to uninstall Photoshop on that one.

      How can I reach Adobe to ask/tell whats happend, to not count that download, to let me have my two downloads on new computors?

      Translate
      AgnetaWallberg
      Participant
      Dec 1, 2020 10:19 PM UTC

      Problem solved!

      Translate
      OlaLafe
      Participant
      Nov 18, 2020 6:26 PM UTC

      Not working on Windows 10.

      Translate
      joew47625790
      Participant
      Apr 23, 2018 12:05 AM UTC

      This solution worked perfectly for me as well .... Thank You

      Translate
      martaz20204495
      Participant
      Mar 27, 2018 7:41 PM UTC

      What about android? It s a shame thta after almost 2 weeks the program has not been fixed yet

      Translate
      Caosss
      CaosssAuthor
      Participant
      Feb 18, 2015 9:59 PM UTC

      forgot Windows 8.1 OS

      Translate
      Adobe Employee
      shreyaCorrect answer
      Adobe Employee
      Feb 20, 2015 6:03 AM UTC

      If due to some reason, you are unable to deauthorize ADE, follow the below steps:

      Windows:

      Choose Start > Run.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key:

      HKEY_CURRENT_USER\Software\Adobe\Adept

      Right-click the Adept key and choose Delete.

      In the Confirm Key Delete dialog, click OK.

      Your authorization will be deleted.

      ADE will be deauthorized now.

      Now Authorize ADE again.

      Translate
        williamh27810171
        Participant
        Feb 20, 2015 6:22 PM UTC

        Thanks,  works for windows 7 too.

        Translate
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