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haw2014
haw2014
Participant
July 18, 2018
Answered

Unable to erase authorisation. Please try again after some time

  • July 18, 2018
  • 3 replies
  • 3529 views

Hi, I'm still struggling with the E_AUTH_BAD_DEVICE_KEY. I've followed various suggestions to deauthorize my ADE, and when i try it looks as though it is going to work and then I get this message:

Unable to erase authorisation. Please try again after some time.

My downloads are working fine on my ipad; it's just the PC which is unhappy but that means I can't move ebooks to my KOBO. Very frustrating.

and like a previous enquirer, I can't work out what the Windows Run fix means.

all help gratefully received,

best wishes,

Hilla

      This topic has been closed for replies.
      Correct answer Nanaky

      Windows:

          Close all applications.
          Press WINDOWS + R.
          In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          Remove the Adept Folder.
          In the Confirm Key Delete dialog, click OK.
          Close the Registry Editor.
          Open Adobe Digital Editions and reauthorize..

      Macintosh:

          quit Adobe Digital Editions.
          Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
          If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
          Open Adobe Digital Editions and reauthorize.

      3 replies

      J
      Jeffrey23025656a8eu
      Participant
      February 13, 2024

      2/13/2024 Worked on my MacBook Pro Retina (mid-2015) running Monterey 12.7.3. THANK YOU!

      G
      georgietree
      Participant
      January 25, 2020

      The system won't allow me to remove/delete the adept folder, what should I do?

        Nanaky
        NanakyCorrect answer
        Participating Frequently
        July 19, 2018

        Windows:

            Close all applications.
            Press WINDOWS + R.
            In the Open text box, type regedit and then press Enter. The Registry Editor opens.
            In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
            Remove the Adept Folder.
            In the Confirm Key Delete dialog, click OK.
            Close the Registry Editor.
            Open Adobe Digital Editions and reauthorize..

        Macintosh:

            quit Adobe Digital Editions.
            Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
            Open Adobe Digital Editions and reauthorize.

        haw2014
        haw2014Author
        Participant
        July 19, 2018

        Thank you, It worked! And this resolved the other problem also. I wish Adobe would include a list of error messages and fixes in their instructions, but the forum is awesome. Happy reading, Hilla

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