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Unable to erase authorization (have MAC)

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I am trying to troubleshoot an error of :

Error getting License. License Server Communication Problem:

E_ACT_NOT_READY

According to other feedback you need to erase authorization and then redo it to get this error to go away. My issue is that when the window opens for (command-shift-D and it has my Authorized user correct, and asks for password. I input my Adobe password and says it is the incorrect password. I have gone onto the main Adobe site and changed my password; reloaded Adobe digitial editions; restarted computer...

Still get the same error when I try and download a book. Any ideas?

Even tried to do command-shift-u which is supposed to open the authorization window, this does not work.

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A

alexisr49257724Correct answer

Participant

I've figured it out!

In Finder, find the Go option on the menu bar and click Go to folder.

Type (exactly):

~/Library/Application Support/Adobe/Digital Editions/

Delete the activation.dat file in the Digital Editions folder.

Then open ADE again and re-authorize. Hope this helps!

A

anrih77063261

Participant

THANKS SO MUCH! I battled with this for two days. May 2020 bring you lots of joy!

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H

HWAL

Participant

Thank you!!!!!!!!!!!!!

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librarianontherun24

Participant

Just want to add that this totally worked for me - going to Finder - Go to Folder - and searching for that exact file. I did have a very old version of Adobe Editions (1.7) so I removed that - then downloaded the most recent (4.7) for my MAC system and then searched for the file. I deleted - opened Adobe Editions -- and opened my downloaded library books. This works for the License issue, but I was also getting the "error 2308" issue. That's when I decided to remove the outdated version, download the newer and try the authorization issue. Hope this helps someone if they are getting the "error 2308" issue. Just remove the program if it's outdated, download the most recent - find the authorization dat file - delete it - then reauthorize. Worked like a charm! Thank you!

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kaysupstr

Participant

OMG thank you! I was trying the finder option but going in the wrong place. After over a month of trying on and off! Thank you!

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M

madisond87403087

Participant

YOU ARE A LIFESAVER

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M

martaz20204495

Participant

I have the same problem on Android.. What should I do?

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T

timothyg63268518

Participant

Thank you...I'm been searching for that information for 3 days. Finally worked!

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Sergio105

Participant

Thank you very much. Worked like a charm.

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alexisr49257724

Participant

I am having the same issue... My books are showing up on the Nook but are unable to fully open. I am prompted for an Adobe log in even though I have already authorized my Nook with my log in credentials.

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lsherburneAuthor

Participant

nope, have decided to hope for guidance from some on the forum!

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A

alexisr49257724Correct answer

Participant

I've figured it out!

In Finder, find the Go option on the menu bar and click Go to folder.

Type (exactly):

~/Library/Application Support/Adobe/Digital Editions/

Delete the activation.dat file in the Digital Editions folder.

Then open ADE again and re-authorize. Hope this helps!

Translate

In Finder, find the Go option on the menu bar and click Go to folder.

In Finder, find the Go option on the menu bar and click Go to folder.

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