Unable to erase computer authorisation in Adobe Digital Editions. My previous ID is unrecognised.

Forum|Forum|6 years ago
December 4, 2019
3 replies
614 views

I have lost the password to an Adobe account linked to an old email address which was the ID.

Digital editions won't allow me to de-authorise or re-authorise with a new ID without this password. An hour with the Adobe chat-line failed to find a solution. Any ideas, please? I use a MacBook Pro, OS Mojave.

Account management

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shelleyr82706460

Participating Frequently

Colin,

Because they're terrible. The software is terrible, the support is terrible, if it's Adobe it's terrible.

Word of advice: I don't know what version of ADE you're using (I had to downgrade to 2.0 to get it to work with my e-reader), but when I upgraded my Mac OS to Catalina, I had no choice but to "upgrade" to ADE 4.5.10 and that was officially the end of the road for me and my e-reader. So think twice before you update to 4.5.10 if you haven't yet -- it's THE WORST. (And my posts here, along with many many others complaining of the same problem, have gone unanswered.)

Best,

Shelley

G

GeorginadeBode

Participating Frequently

Yes, it is a shame that Adobe doesn't want to help.

shelleyr82706460

Participating Frequently

Hi there. Same thing happened to me. In finder, under the Go menu, go to ~/Library/Application Support/Adobe/Digital Editions/ and delete the file <activation.dat> (under Adobe >Digital Editions).