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Lola2020
Participant
Mar 6, 2020 2:51 PM UTC
Question

Unable to load book

Hi

 

I´ve downloaded a book but everytime I try to read in Adobe Digital Editios it came with the next menssage:

 

Communications problems with the licenses hosts:

 

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

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    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    Mar 6, 2020 3:40 PM UTC

    Hi,

    Can you confirm the version of the software and the operating system you are using?

    It sounds like the code needed to unlock the book and give you a licence for it does not match what you need or the device you have. You will probably need to check with the book provider.

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