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L
Lola2020
Participant
March 6, 2020
Question

Unable to load book

  • March 6, 2020
  • 1 reply
  • 174 views

Hi

 

I´ve downloaded a book but everytime I try to read in Adobe Digital Editios it came with the next menssage:

 

Communications problems with the licenses hosts:

 

E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

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    1 reply

    Eric Dumas
    Community Expert
    Eric DumasCommunity Expert
    Community Expert
    March 6, 2020

    Hi,

    Can you confirm the version of the software and the operating system you are using?

    It sounds like the code needed to unlock the book and give you a licence for it does not match what you need or the device you have. You will probably need to check with the book provider.

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