Participant

Question

Unable to load borrowed (library) books into digital editions.

Forum|Forum|11 years ago
February 12, 2015
5 replies
13305 views

I have a Mac with OS X 10.10.2 (Yosemite). I am running Digital Editions 4.0.3. The same problem also happened on Digital editions 4.0.2.

I have signed into Digital editions with my Adobe ID and can see all of my books (I migrated from a PC). However, I cannot open any new borrowed (library) epub books in digital editons. The error message I get is Error getting License. License Server Communication Problem: E_ACT_NOT_READY

I have tried signing out of digital editions. In the older (4.0.2_ version I was able to do this, sign back in again, but still had the same problem (same error message). In the newer digital editions when I try to erase authorization information, I get the error message Unable to erase authorization information. Please try again after some time.

I am pretty sure this a mac-only problem as it works perfectly well and I am able to add borrowed books etc on my PC. I am new to mac so maybe I am missing something obvious....but from reading other things it seems like this is a long-standing issue. Any help?

This topic has been closed for replies.

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bizcoach

Participant

I had a similar problem because I did not know the correct Adobe password. In desperation, I deleted the activation file by following the steps below and then created a new Adobe ID with a different email address. This solved the problem for me. Hope it works for you.

Navigate to /Users//Library/Application Support/Adobe/Digital Edition and drag the activation.dat file to the trash.
Note: If you are unable to find the activation.dat file in Mac OS X 10.7 or later versions, see Can't see user library files in Mac OS X 10.7 and later.
Open Adobe Digital Editions and reauthorize.

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Feurmann

Participant

Thanks for your reply. I have gone down the deauthorisation/reauthorisation path, several times. Haven't tried setting up a different account with a different email address. Something else to consider. THanks again.

Guy

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bizcoach

Participant

I had the same problem and followed the steps below to fix it.

Mac OS

Open Adobe Digital Editions.
Press Cmd-Shift-D to deauthorize Adobe Digital Editions.
Select Erase Authorization.
Click OK and quit Adobe Digital Editions.
Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

js87814277

Participant

I am having the same problem. I frequently borrow books from our local library's online web site and I usually get kindle formats but unfortunately some are only available in epub. I ran into this problem with a book I wanted to read tonight. This is the first time I've ever installed ADE on my mac and I'd rather not have to use my work computer for this.

I registered my computer with ADE using adobe id and I get the same error message when trying to load the book:

Error getting License. License Server Communication Problem: E_ACT_NOT_READY

When trying to deregister it, I get the other error:

Unable to erase authorization information. Please try again after some time.

I'm not behind a firewall and I have constant internet connection. I've even tried uninstalling the software and reinstalling but I suppose I missed some files because it's still registered when I reinstall. This is terrible. I can't use it at all.

S

shreya

Adobe Employee

If you have the acsm file or the download link for your book which is not opening then, you can try below steps:

- Delete the book from ADE library.

- Fulfill (Download) the book again.

Hope this works !!

laurad38635967Author

Participant

‌I can't delete the book from the ADE library because it won't open in the first place. It works complelelty nor ally on my windows computer so for now I guess I will just have to use that instead of my Mac.

not sure why I can't erase my authorization informavion though....

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chiragjuneja

Participating Frequently

To delete the book,

Go to Documents folder -> Digital Editions.

Your book should be listed there.

If it does not work, then you can try to de-activate and then re-activate your user in ADE.

To erase Activation:

Close ADE.

And Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

Now when you open the ADE, You will no longer be activated and you can authorize again.

I hope it helps.

-Chirag

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mmo142

Participant

i think it is not a Mac-only problem. Several of us seem to have trouble downoloading library books when formerly this was not a problem. Can't believe we have no tech people telling us what is going on!