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timp85282670
Participant
April 17, 2015
Question

unable to open books on new computer

  • April 17, 2015
  • 1 reply
  • 213 views

When I go through the authorization process for the books on my new computer I receive a message saying 'The account is not associated with the item you are trying to open.'  When I look in the Item Info of the books on my old computer they say 'Licensed To: (my username)'.  What am I missing?  How do I get these books to open on the new computer?  thanks much

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1 reply

Adobe Employee
April 21, 2015

you need to authorize your new computer with existing id that was used at the time of book downloads.