Skip to main content
A
Anonymous
October 11, 2013
Question

Unable to open ebook

  • October 11, 2013
  • 1 reply
  • 724 views

I used to have no problems opening ebooks that I download under Adobe digital editions. However, today when I tried opening the ebooks I downloaded, I get this error message:

Error getting license. License server communication problem:E_IO_CANNOT_OPEN.

Please help!

    This topic has been closed for replies.

    1 reply

    S
    sjpt
    Inspiring
    October 11, 2013

    When exactly does the error occur?

    Is it when you open the downloaded .acsm files in ADE to download the associated DRM .epub file,

    or have you already got as far as getting a .epub file?

    One possible reason is if you updated to the buggy ADE2.0.

    Other people have had that issue with that horrible software release.

    Try ...

    There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

    (You can have them both installed at once if you like.)

    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices