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heatherb22685022
Participant
March 14, 2017
Answered

Unable to open ebook on Kobo reader

  • March 14, 2017
  • 3 replies
  • 2974 views

I am unable to open a ebook I just downloaded from the Library.  It says, "This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorize for use with your Adobe ID. Please sign-in with the authorize Adobe ID and try again. www. kobo.com/help."    I checked my PC and I am still authorized.   Where do I go from here?

[Moved out of the Lounge and into a product specific, support forum - moderator]

      This topic has been closed for replies.
      Correct answer Nanaky

      Has you authoirze your Reader with the same Adobe ID?

      3 replies

      A
      Ajay23866627ua2j
      Participant
      May 10, 2022

      If you have a Microsoft PC, you have to download version 3.0. If you have a Mac, tough luck. Either Adobe has beef with Kobo or with Apple or both.

        H
        Holly24717969nrij
        Participant
        June 3, 2022

        Is there an alternative to ADE 3.0 for Mac users than will still be compatible with Overdrive? Fingers crossed!

        D
        dianeb89275207
        Participant
        June 11, 2017

        I have the same problem, but only with some books.  I have 2 on my kobo right now that I can't open to read for the the same reason.  I have done everything suggested and still nothing.  I really hate that this is the only help that Adobe gives you-a forum.  We need a phone number or e-mail. 

          B
          bshorepic
          Participant
          June 11, 2017

          After over 1 hour and 3 operators, I finally got some useful help from Kobo yesterday. I was told to use Adobe Digital Editions version 3.0. When I loaded that, everything was fine!

          Sent from my iPad

            D
            default243672801dac4l
            Participant
            May 8, 2022

            How did you actually get to speak to anyone?

             

            Nanaky
            NanakyCorrect answer
            Participating Frequently
            March 14, 2017

            Has you authoirze your Reader with the same Adobe ID?

            H
            heatherb22685022Author
            Participant
            March 14, 2017

            Yes I have.

            Nanaky
            Nanaky
            Participating Frequently
            March 15, 2017

            Please check this:
            Remove the file of the reader.
            Deauthoirze the reader and authoirze it new with the adobe ID.
            Then move the eBook again over Digital Edition to the reader.

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