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heatherb22685022
Participant
Mar 14, 2017 12:02 AM UTC
Answered

Unable to open ebook on Kobo reader

I am unable to open a ebook I just downloaded from the Library.  It says, "This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorize for use with your Adobe ID. Please sign-in with the authorize Adobe ID and try again. www. kobo.com/help."    I checked my PC and I am still authorized.   Where do I go from here?

[Moved out of the Lounge and into a product specific, support forum - moderator]

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      Nanaky
      NanakyCorrect answer
      Participating Frequently
      Mar 14, 2017 7:48 AM UTC

      Has you authoirze your Reader with the same Adobe ID?

      View reply

      12 replies

      Ajay23866627ua2j
      Participant
      May 10, 2022 10:31 AM UTC

      If you have a Microsoft PC, you have to download version 3.0. If you have a Mac, tough luck. Either Adobe has beef with Kobo or with Apple or both.

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        Holly24717969nrij
        Participant
        Jun 3, 2022 2:39 PM UTC

        Is there an alternative to ADE 3.0 for Mac users than will still be compatible with Overdrive? Fingers crossed!

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        dianeb89275207
        Participant
        Jun 11, 2017 5:42 AM UTC

        I have the same problem, but only with some books.  I have 2 on my kobo right now that I can't open to read for the the same reason.  I have done everything suggested and still nothing.  I really hate that this is the only help that Adobe gives you-a forum.  We need a phone number or e-mail. 

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          bshorepic
          Participant
          Jun 11, 2017 3:03 PM UTC

          After over 1 hour and 3 operators, I finally got some useful help from Kobo yesterday. I was told to use Adobe Digital Editions version 3.0. When I loaded that, everything was fine!

          Sent from my iPad

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            default243672801dac4l
            Participant
            May 8, 2022 11:09 PM UTC

            How did you actually get to speak to anyone?

             

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            Nanaky
            NanakyCorrect answer
            Participating Frequently
            Mar 14, 2017 7:48 AM UTC

            Has you authoirze your Reader with the same Adobe ID?

            Translate
            heatherb22685022Author
            Participant
            Mar 14, 2017 5:44 PM UTC

            Yes I have.

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            Nanaky
            Nanaky
            Participating Frequently
            Mar 15, 2017 7:52 AM UTC

            Please check this:
            Remove the file of the reader.
            Deauthoirze the reader and authoirze it new with the adobe ID.
            Then move the eBook again over Digital Edition to the reader.

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