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Participant
January 13, 2024
Question

Unable to open. "errors were encountered in this item"

  • January 13, 2024
  • 2 replies
  • 255 views

I'm ready to pull my hair out. I borrowed a book from the libby app a week ago, it was fulfilled through ADE and away I went reading my delightful book. 
A week later I have now spent HOURS trying to read another book. I have tried downloading three different books from libby, non of them will open. I keep getting an... "Unable to open.... errors encountered in this item" blurb. 

I have uninstalled, and reinstalled the ADE app many times, I have deleted the device authorizations and restarted again, returned and reborrowed books, deleted and redownloaded book files.....I have tried every solution I can find in the forum posts but all of them are from a few years ago. 

ADE is apparantly the only way I can transfer a library borrowed Ebook onto my kobo....and it's not working even though it was fine a week ago. 

Help please! 

    2 replies

    Participant
    March 15, 2025

    Same problem. And no solution to be found. Always problems with this software indeed 😞

    Participant
    April 19, 2024

    Same problem here and no reply from anywhere. Dispiriting software:-(