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laila_mangal
Participant
January 18, 2013
Question

Unable to open library ebooks on my macbook.

  • January 18, 2013
  • 1 reply
  • 449 views

Hello,

I am trying to download library books on my macbook and it is not opening. The screen comes blank when I open the ebook; the sample books here work fine. I had this problem before and somehow it was back to normal but I am having the same problem again. I have a Mac OS X 10.5.8. Please help!!!

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1 reply

S
sjpt
Inspiring
January 18, 2013

It could be an authorization issue; though that should give a clearer error message.

The sample books probably don't not worry about the DRM which is why they are OK.

Try deauthorizing the mac (cmd-shift-D). 

Restart ADE and you will be asked to reauthorize.  Give it you Adobe id and password.

With luck, all the books will then work.

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