Skip to main content
L
Lefouque
Participant
January 13, 2014
Question

Unable to open "old" DRM-protected e-book

  • January 13, 2014
  • 1 reply
  • 719 views

I own an "old" DRM-protected ebook, which I bought a few years

ago.  I tried to open it with Adobe Digital Editions 2-0, but

it is unable to.  the error message says

     unable to open mybook.pdf

     errors were encountered in this item

[i am running Windows XP.]

This topic has been closed for replies.

1 reply

S
sjpt
Inspiring
January 13, 2014

There are lots of bugs in ADE2.0 (and 2.0.1).  Try replacing ADE2.0 with the older but more reliable v1.7.2.

(You can have them both installed at once if you like.)

Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

Some people have found ADE trying to upgrade automatically. 

It appears (not 100% sure) that if you install ADE2.0 as a new install (not as an upgrade) that your 1.7.2 will continue to run.

Probably best to say no if 2.0.x installation asks if you want to migrate your library.

L
LefouqueAuthor
Participant
January 13, 2014

i installed ADE 1-7-2 used it to open my file, and got this error message:-

domain.pdf:

Adobe DRM Error

System: 7

State: 4

Class: 15

Code: 31

Message: Error on response from server.

Scroll below or view error.log for more details.

Your Adobe software could not be activated.

HTTP error on Adobe DRM Activator request.

Adobe DRM Activator error.

Client Code: 31 - HTTP Code: 555

Fault location: 15

S
sjpt
Inspiring
January 14, 2014

hmm, not very helpful.

Did you authorize v1.7.2 with the ID that was in use when you first accessed the book (when you bought it) before trying to read it now?

It may be worth deactivating it (ctrl-shift-D) and reactivating it.

I should have mentioned that above; activation often gets confused on reinstall of ADE ~ sort of half working and half lost.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices