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G
Gruffen
Participant
October 29, 2014
Question

Unable to read my local library book in my Kobo Aura H2O

  • October 29, 2014
  • 4 replies
  • 9536 views

I have downloaded adobe digital editions 4.0 and have authorized my device and my computer with my adobe id.  When I download a book from my local library into adobe digital editions (ADE), I can read the book within ADE, but when I grab the book title and move it over to my Ereader icon (Kobo Aura H2O) it looks like it has been downloaded into the Ereader, but when the reader is disconnected and checked, the downloaded book does not open, and it gives the following  quote, "oops! This document couldn't be opened...This document is protected by Adobe Digital Rights Management(DRM) and is not currently authorised for use with your Adobe ID.  Please sign-in with the authorized Adobe ID and try again". Both the computer and the reader have been authorized with my Adobe ID. 

Can anyone help?

I have looked at various forums and this appears to be a common problem, but I have not seen a solution yet.

Thanks

This topic has been closed for replies.

4 replies

cbeauclair
cbeauclair
Participant
September 20, 2016

Wow. Just followed the direction of Jade4Paul above and it worked. I had tried 4.5 before with zero success. I hope someone from Adobe is reading this thread and they will fix it in 4.5.x

G
GruffenAuthor
Participant
November 1, 2014

Thanks for the suggestions.  I did try version 3 before and that still did not work, but I will try it again.

I did  take the Kobo down to my local library, and the helpful girl tried to get it working through Overdrive, but we hit a problem using the public computer, and as they were almost closing I just gave up for that day.  I said that if I went to see her again I would take my laptop, which she thought would be a good idea, although one problem seems to be that my laptop is Windows 7, and looking on the Overdrive website, it would appear that I need at least Windows 8 for the Overdrive to transfer Epub books, which creates another problem as Windows 7 and 8 are about to be superseded by Windows 10 in early 2015.

Anyway thanks for the suggestions, and I will repost if I find an answer, also, I cannot believe how many people are having this problem.

J
Jade4Paul
Participant
November 1, 2014

Try this and advise if it works or not:

1. Use ADE 4 to Erase Authorization from the Kobo.

2. Uninstall ADE 4

3. Install ADE 3

4. Use ADE 3 to Authorize the Kobo

5. Then you can try downloading an ePub book from your library and transferring to the Kobo and opening it on the Kobo: You can try this with ADE 3, but you can also uninstall ADE3, re-install ADE4 and then try it. Note: You do not have to do any Erase Authorization actions between switching from ADE 3 to 4.

    G
    GruffenAuthor
    Participant
    November 2, 2014

    Thank you Jade4Paul, I have had success.

    I followed your instructions, by un-installing ADE 4 and installing ADE 3, previously I had downloaded ADE 3 without getting rid of ADE 4. I then tried to download a book from the library, but got an error message, "Error, check Activation", as I was not sure what this was, I checked on the forum and found someone who had put in ctrl + shift + D to de-authorise the computer in ADE 3, and then re-authorise the computer, this allowed me to download the acsm file from the Library, I was then able to successfully transfer it to

    the Kobo reader, Brilliant.

    I am so excited about being able to download a book successfully, that I am keeping ADE 3 installed, until I can get the nerve to change it over to ADE 4.

    Thanks very much again,

      1
      1957andre
      Participant
      November 1, 2014

      I had the same problem with a KOBO aura.

      Adobe digital edition 4 dit  not  work. But version 3 worked

      Thanks

      J
      Jade4Paul
      Participant
      November 1, 2014

      I had the same problem and spent days getting bounced back and forth between Kobo help and the library's Overdrive system help.

      In the end, after having read about numerous problems with Adobe Digital Editions 4.0, I decided to try ADE 3.0. This was able to authorize the Kobo Aura H2O properly so that downloaded books now open without a problem. I then reinstalled ADE 4.0 and everything works. Looks to me like 4.0 won't authorize the Kobo H2O. Would be interested to hear if others find the same thing.

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