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andreb43616448
andreb43616448
Participant
July 18, 2018
Answered

UNAUTHORISATION

  • July 18, 2018
  • 1 reply
  • 1010 views

In order to unauthorised my ADE I am asked for my password that I lost. My problem is that the email address I see on the screen is doesn't exist anymore.

In my account I updated my identification codes and names but I try to unautorised my ADE they still get that old email address and asking for the related pass word,

What would be a solution for that problem?

    This topic has been closed for replies.
    Correct answer andreb43616448

    No search. The file was not found in a hidden folder. You must used the exact way.


    My computer is running with High Sierra 10.13.4

    Following Method 1 and Method 2 for « Can’t see user Library files in Mac OS X 10.7 and later », I went thru all the files of the library and I can’t find a file called activation.dat

    It’s quite frustrating as all I want to do is delete an old email address and it’s password that don’t exist anymore.

    Is there anything left or do I have to forget about Adobe?

    Thanks for answering.

    André Bergevin

    Le 23 juill. 2018 à 07:48, Nanaky <forums_noreply@adobe.com> a écrit :

    UNAUTHORISATION

    created by Nanaky <https://forums.adobe.com/people/Nanaky> in Adobe Digital Editions - View the full discussion <https://forums.adobe.com/message/10517817#10517817>

    No search. The file was not found in a hidden folder. You must used the exact way.

    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10517817#10517817 and clicking ‘Correct’ below the answer

    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10517817#10517817

    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

    Start a new discussion in Adobe Digital Editions by email <mailto:discussions-community-adobe_digital_editions@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=3355>

    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

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    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    July 19, 2018

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.

      andreb43616448
      andreb43616448Author
      Participant
      July 21, 2018

      Good afternoon,

      Can that file be there under another name?

      Whatever way I try I find no file with that name.

      Thanks again for answering,

      André Bergevin

      Le 19 juill. 2018 à 03:02, Nanaky <forums_noreply@adobe.com> a écrit :

      UNAUTHORISATION

      created by Nanaky <https://forums.adobe.com/people/Nanaky> in Adobe Digital Editions - View the full discussion <https://forums.adobe.com/message/10510573#10510573>

      Windows:

      Close all applications.

      Press WINDOWS + R.

      In the Open text box, type regedit and then press Enter. The Registry Editor opens.

      In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

      Remove the Adept Folder.

      In the Confirm Key Delete dialog, click OK.

      Close the Registry Editor.

      Open Adobe Digital Editions and reauthorize..

      Macintosh:

      quit Adobe Digital Editions.

      Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

      If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html <https://forums.adobe.com/external-link.jspa?url=https%3A%2F%2Fhelpx.adobe.com%2Fx-productkb%2Fglobal%2Faccess-hidden-user-library-files.html>

      Open Adobe Digital Editions and reauthorize.

      If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/10510573#10510573 and clicking ‘Correct’ below the answer

      Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:

      Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/10510573#10510573

      To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"

      Start a new discussion in Adobe Digital Editions by email <mailto:discussions-community-adobe_digital_editions@adobe-v8.hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=3355>

      For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>.

      This email was sent by Adobe Community because you are a registered user.

      You may unsubscribe <https://forums.adobe.com/unsubscribe.jspa?email=andre.bergevin%40videotron.ca&token=2572afd6c38dd35bc7731e713406aa17a1c756141a9531e59a712f32f0a0acab> instantly from Adobe Community, or adjust email frequency in your email preferences <https://forums.adobe.com/user-preferences!input.jspa>

      Nanaky
      Nanaky
      Participating Frequently
      July 23, 2018

      No search. The file was not found in a hidden folder. You must used the exact way.

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