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orplid
Participant
September 27, 2017
Answered

Unauthorize ADE with non-existing ID

  • September 27, 2017
  • 1 reply
  • 320 views

Hi,

I have a somewhat peculiar problem. I got a new Adobe ID because I wanted to give up the email account associated with my old Adobe ID. Therefore I unregistered the email account and the Adobe ID. Unfortunately I forgot to unauthorize ADE before unregistering its Adobe ID. Now I can't reauthorize ADE using my new ID because I can't unauthorize ADE using my (no more existing) old ID.

So I need some magic from the support team. (Adobe chat sent me here)

Regards

hk

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Correct answer orplid

    I'm answering myself. in case somebody else has got the same problem:

    Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

    Thank you

    1 reply

    orplidAuthorCorrect answer
    Participant
    September 30, 2017

    I'm answering myself. in case somebody else has got the same problem:

    Windows: Delete the folder HKEY_CURRENT_USER\Software\Adobe\Adept\Activation in the Windows Registry.

    Thank you

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