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Participant
September 12, 2018
Question

Unauthorizing an Adobe Digital Edition and Re-authorizing it

  • September 12, 2018
  • 1 reply
  • 257 views

I have changed my email and it is current in Adobe.  However, when I uninstall and reinstall Adobe Digital Edition, it continues to authorize my computer to the old email.  I have attempted to erase authorization of the old email, but it tells me "Unable to erase authorization.  Please try after some time"  What does that mean?  It does me no good!!  What can I do so I can use Adobe Digital Edition? 

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    1 reply

    Nanaky
    Participating Frequently
    September 12, 2018

    Windows:

        Close all applications.
        Press WINDOWS + R.
        In the Open text box, type regedit and then press Enter. The Registry Editor opens.
        In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
        Remove the Adept Folder.
        In the Confirm Key Delete dialog, click OK.
        Close the Registry Editor.
        Open Adobe Digital Editions and reauthorize..

    Macintosh:

        quit Adobe Digital Editions.
        Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
        If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
        Open Adobe Digital Editions and reauthorize.