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mickm32382475
Participant
November 17, 2015
Answered

Updated from Windows 8.1 to Windows 10 and now it says my account is not valid although the computer is showing activated.

  • November 17, 2015
  • 1 reply
  • 344 views

Anyone else have this problem and have a fix?

    This topic has been closed for replies.
    Correct answer Nanaky

    Try this:
    Start Digital Edition.

    Press ctrl + shift + d.

    Accept that should deauthroize.

    Then go to help > authorize Computer

    Login with your Data.

    1 reply

    Nanaky
    NanakyCorrect answer
    Participating Frequently
    November 18, 2015

    Try this:
    Start Digital Edition.

    Press ctrl + shift + d.

    Accept that should deauthroize.

    Then go to help > authorize Computer

    Login with your Data.

    M
    mickm32382475Author
    Participant
    November 18, 2015

    Hi, thanks for the help.  Unfortunately it didn't work.  I worked with Adobe support last night and we tried that but I get this message now when trying to download new titles.  "Error getting license. Licence Server communications problem: E_LIC_ALREADY_FULLFILLED_BY_ANOTHER_USER"  Also, the books I already had downloaded prior to my upgrade now say "No record of this of this loan is found on this machine."   Adobe had to escalate the issue...

    Nanaky
    Nanaky
    Participating Frequently
    November 18, 2015

    That is very strange. You have used the same Adobe ID?

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