URGENT PROBLEM! PLEASE HELP ME! E_LIC-ALREADY_FULFILLED_BY_ANOHER_USER

I TRIED TO DOWNLOAD A BOOK IN ACSM THROUGH ADOME DIGITAL EDITIONS, BUT GIVES ME "E_LIC-ALREADY_FULFILLED_BY_ANOHER_USER". I HAVE ALREADY DOWNLOADED ANOTHER ACSM, BUT IT GIVES ME THE SAME PROBLEM. I SPECIFY THAT I HAVE ONLY ONE ADOBE ACCAUNT