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carloc20038435
carloc20038435
Participant
March 28, 2021
Question

Vendor account not associated

  • March 28, 2021
  • 1 reply
  • 298 views

Hello, I have been trying to read a book I purchased using adobe digital editions and this is the error I got:
"the vendor account you entered is not associated with the item you are trying to open".

Please help me with this issue. The login details are correct.

    This topic has been closed for replies.

    1 reply

    M
    mmehrotra
    Participant
    March 30, 2021

    Hi,

     

    I would request you to follow the below steps to de-authorize and re-authorize ADE. Once done please  download the book again and try to open it in ADE.

     

    For Windows OS-

     

    • Close ADE
    • Open registry editor and navigate to 'HKEY_CURRENT_USER\Software\Adobe\Adept '
    • Right click on Adept and choose Delete.
    • Once its deleted then close Registry Editor and launch ADE and reauthorize your computer with new ID.

     

    For Mac OS-

     

    • Close ADE
    • Navigate to /Users/Library/Application Support/Adobe/Digital Editions
    • Drag the activation.dat file to the trash.
    • Try to authorize your computer by opening ADE, clicking on Help menu, choose authorize computer, enter your email address and password and clicking on Authorize.

     

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