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R
raechelt90040115
Participant
March 12, 2015
Question

Vendor ID and Textbook Authorization

  • March 12, 2015
  • 1 reply
  • 244 views

Today I had my computer re-imaged and now I am unable to authorize my computer for my etext. When trying to log in with the account used to purchase the etext a message pops up stating, "The vendor account you entered is not associated with the item you are trying to open. Try again." Does anyone know what the problem could be?

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1 reply

A
adriansod
Participating Frequently
November 3, 2017

Try this (it worked for me):

1) In ADEditions, go to Help --> Erase Authorization

2) In ADEditions, go to Help --> Authorize [using Adobe ID]

3) Select Book(s) --> right click --> Remove from Library

4) Re-add book(s) (in case that you have an .acsm file with a link, open this file with ADEditions)

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