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J
jacobacci
Inspiring
May 8, 2018
Question

Vendor not associated

  • May 8, 2018
  • 1 reply
  • 640 views

Hi

I managed to re-activate ADE (timezone and time was wrong).

Now I am getting the following error with about half the books in my library.

    This topic has been closed for replies.

    1 reply

    Nanaky
    Nanaky
    Participating Frequently
    May 8, 2018

    Has you open the eBooks without the authorize?

    J
    jacobacciAuthor
    Inspiring
    May 9, 2018

    Hi Nansky

    I cannot open the respective books at all. I have asked the book vendor about the issue and received the following answer (translated from German).

    The error occurs if:

    • The book has been downloaded before with another Adobe ID. I have two Adobe IDs but I anm quite sure I downloaded these books with the current one
    • The book has been previously imported into ADE authorized without an ID

    So I believe neither is the case.

    I find this Adobe ebook identification scheme absolutely customer unfriendly. I am NOT a computer novice and I am unable to solve this seemingly simple issue. Wonderful brave new digital world!

    What can I do to get these books back. I have PAID for them.

    Nanaky
    Nanaky
    Participating Frequently
    May 9, 2018

    Wenn du die Sachen aus dem Deutsche übersetzt hast, versuchen wir es mal mit Deutsch. Kann ich auch deutlich besser. Das Problem ist hier, irgendwie in den Büchern, da kann Digital Edition eher weniger etwas dafür. Hatten Sie die Bücher geöffent, bevor Sie die Digital Edition erfolgreich autorisieren konnten?

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