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Participant
June 2, 2015
Question

What do I need to do with this error message E_AUTH_BAD_DEVICE_KEY_OR_PKCS12?

  • June 2, 2015
  • 1 reply
  • 428 views

I am trying to download a book from my local library but when I do I get this error message E_AUTH_BAD_DEVICE_KEY_OR_PKCS12.  What do I need to do to move past this?

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    1 reply

    Adobe Employee
    June 3, 2015

    For this problem, you need to deauthorize and authorize ADE again.

    Mac:

    1. Go-> Go to folder.

    Go to folder dialog will appear.

    2. Type   ~/Library/Application Support/Adobe/Digital Editions

    drag the activation.dat file to the trash.

    ADE will be deauthorized now.

    Now Authorize ADE again [Help -> Authorize Computer].

    Windows:

    Choose Start > Run.

    In the Open text box, type regedit and then press Enter. The Registry Editor opens.

    In the left pane of the Registry Editor, locate the following registry key:

    HKEY_CURRENT_USER\Software\Adobe\Adept

    Right-click the Adept key and choose Delete.

    In the Confirm Key Delete dialog, click OK.

    Your authorization will be deleted.

    ADE will be deauthorized now.

    Now Authorize ADE again. [Help -> Authorize Computer].

    Participant
    June 3, 2015

    it's not working for me. the same error pop up. no one on chat is ready to help for this issue.

    Adobe Employee
    June 4, 2015

    where are you stuck exactly ?