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Participant
February 21, 2022
Question

Whole page tracks broken on iPad (OS15.2.1)

  • February 21, 2022
  • 1 reply
  • 340 views

Hello Community,

I have a problem with a document I downloaded on ADE on iPad:

On my iPad 8 (2019) with the latest software (iPadOS 15.2.1), entire stretches of pages are rendered as if an ink printer were running out of ink (see screenshots). Some pages are also completely blank.

Interestingly, the "broken" pages display fine on the desktop app (version 4.5.11.187606) on my MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) running macOS Catalina (version 10.15.7 (19H1715)). So it can't be the document itself, right?

Also, in neither version of the e-paper do the hyperlinks in the text work. Only the table of contents has hyperlinks to the chapters. .... Not quite what you would expect from an e-book.

Does anyone in the community have a tip on how I can fix this?


Thanks a lot and best regards,

Julian

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    1 reply

    Participant
    August 12, 2022

    The books are not complete, broken pages, seem to be only partly downloaded, kept me busy for hours with "Authorizing my computer" (which I THOUGHT was the problem), but one Adobe-Profile/experience later, "live chats" with robots and perhaps humans, HOURS! So truth is, the software is crap. iPad 12,9'' and iPhone 12: same problem in Adobe Digital Editions. (Crap). Sorry.