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helengs4302
helengs4302
Participant
April 17, 2015
Question

Why do I keep getting a server connection error?!

  • April 17, 2015
  • 2 replies
  • 454 views

I've installed Digital Editions, but every time I try to authorise my pc it says there is a connection error and it couldn't connect to the activation server. My internet connection is working fine, I've disabled my pop-up blocker, ad blocker, mcafee and allowed Digital Editions through the firewall. Why isn't it working?

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2 replies

S
Adobe Employee
shreya
Adobe Employee
April 20, 2015

Please restart your computer and try again

helengs4302
helengs4302Author
Participant
April 21, 2015

That didn't work. Also, was it a joke?

Nanaky
Nanaky
Participating Frequently
April 17, 2015

Can you write the complite Error Message? Which os you used?

helengs4302
helengs4302Author
Participant
April 21, 2015

Thanks for replying - the exact error message is

"Connection Error

Digital Editions could not connect to the activation server. Please make sure you are connected to the internet."

As I said, I'm definitely connected to the internet. I've added DE to the programmes allowed through my firewall, turned off the pop up blocker and temporarily disabled mcafee, but the error message still keeps popping up.

I'm using Windows 7. Any ideas?!

Nanaky
Nanaky
Participating Frequently
April 21, 2015

Try this: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

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