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liezelm79786456
liezelm79786456
Participant
November 27, 2015
Question

Why is my device not visable in Adobe digital editions?

  • November 27, 2015
  • 7 replies
  • 12098 views

I have downloaded ebooks before using Adobe Digital editions using my device Gobii ereader. However when I downloaded ebooks today, opening Adobe digital editions my device is not visable.

      7 replies

      E
      Emma27785360tte9
      Participant
      January 30, 2023

      When you transfer titles to an ereader  (like a NOOK or Kobo), make sure it's connected to your computer before you open Adobe Digital Editions (ADE). When an ereader is recognized by ADE, you'll see it in ADE under "Devices"

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      H
      Heather388813596pti
      Participant
      September 13, 2024

      While this is an  answer on how to use ADE, it does not solve the problem.

      The problem is that although ADE previously recognized a device that has been being sucessfully used, it now refuses to recognize the device.  All suggestions above have been tried, but ADE still not recognizing the device all of a sudden.

      D
      defaulthihi50gwldvn
      Participant
      July 2, 2021

      Hi Adobe support community,

       

      When I connect my Kobo h2o with my Apple computer, it is shown in my Finder. But ADE does not show a device. I already tried: different usb-slot, different cable, connecting first then opening ADE (and other way around), calling Kobo helpdesk (they say Kobo reader works fine, maybe it's ADE), restoring factory setting on Kobo, reinstalling ADE, de-autherice computer, re-autherice computer.. Nothing works.

       

      Can you help me?

       

      Thanks in advance!

        F
        Frank28155139oqsy
        Participant
        January 29, 2023

        I have the same problem, very annoying, I see the problem is not solved yet. Using the Kobe lybra 2 with .acsm from our library books is next to impossible because of this poor integration.

        F
        Frank28155139oqsy
        Participant
        January 29, 2023

        after connecting and disconnecting with ADE open and closed the reader now shows as 'device'. I have most success when first opening ADE and then connecting the Lybra.

        Paul-YYC
        Paul-YYC
        Participant
        February 8, 2021

        I have ADE downloaded and am trying to use it to load books to a Kobo Wifi ereader. Kobo says this ereader is still supported by ADE. When I open ADE is does not show the devices readable. I am uploading two pictures with two snapshots of when devices are shown and what I see. Is this possible because the device it not supported anymore? Thanks

          A
          Anonymous
          May 10, 2020

          The same exact thing is happening to me. My Kobe screen says it's connected, but it's not showing up on my computer or adobe. I'm pretty frustrated 

            A
            Anonymous
            May 10, 2020

            Can I get some help?

            liezelm79786456
            liezelm79786456Author
            Participant
            November 27, 2015

            This is not my first time doing this. I have successfully downloaded books onto my ereader before using Adobe digital edition. This is the first time not seeing my device. How did it work before and not now?

              Nanaky
              Nanaky
              Participating Frequently
              November 27, 2015

              Recognizes your device the reader itself?

              Dominic Michael
              Adobe Employee
              Dominic Michael
              Adobe Employee
              November 27, 2015

              ADE doesn't recognize devices connected in MTP mode

              M
              mikeb30137142
              Participating Frequently
              November 28, 2015

              I have a Sony Pocket PRS-350 reader which appears in the list of supported options, however when I connect not to ADE 'Devices' does not even appear so I cannot upload the purchased book to it - any thoughts please

              Nanaky
              Nanaky
              Participating Frequently
              November 28, 2015

              Has you try with the software of Sony?

              Nanaky
              Nanaky
              Participating Frequently
              November 27, 2015

              Its you reader on this list: Adobe Digital Publishing Solution

              Paul-YYC
              Paul-YYC
              Participant
              February 8, 2021

              That link does not work. I am looking to find out if a Kobo Wifi ereader is supported. According to Kobo it is. When I open ADE I do not see the device list in the top left. 

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