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January 5, 2026
Question

Win11Pro unable to deauthorize computer after AdobeID email address change

  • January 5, 2026
  • 0 replies
  • 39 views

Some months back I changed my AdobeID from xxx.mac.com to xxx.proton.me and I have been happily using all my Adobe products using the new email address to sign in. However, when I try to use ADE it fails. When I check the info its using the xxx.mac.com address instead of the xxx.proton.me address. The simple solution is to deauthorize the computer and reauthorize it using the xxx.proton.me address. Unfortunately it will not allow me to do that. When I try to deauthorize it fails claiming its unable to do so and to try again later. This has been going on for several months! My guess is that its failing because it can't find the xxx.mac.com AdobeID. I have tried the other way of using Regex but there is no Adept folder to be deleted nor does it seem to exist in the normal file structures.