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marie38
Participant
May 19, 2016
Answered

Windows User won't forget ADE

  • May 19, 2016
  • 3 replies
  • 407 views

Have been having a lot of problems with my Adobe ID and Adobe Digital Editions. Tried uninstalling it from computer (six or seven times) but each time I reinstall, it's like I never uninstalled it, My ID is automatically signed in so my problems persist (My Kobo won't recognize new transferred books even though it worked fine last night). I tried a new trick and made a new Windows user and signed in my Adobe ID and it worked. It only solves my problem temporarily since my books are all on my other Windows account and I'm not going to create a news Windows account everytime ADE stops working and I have to uninstall it. I've seen on the forum that the original problem is happening a lot and to many people (Library books not recognizable from Kobo when Adobe ID hasn't been changed either on Kobo or on computer). Is there anyway to make my computer (windows account #1) forget that I ever had ADE intalled?

Thanks for your help!

    This topic has been closed for replies.
    Correct answer elleng20030623

    It worked for me. Follow the stream and delete the adept folder. May take a little time for your computer to cycle the change. Unplug and plug in your device. Click help to authorize.

    Thanks, Nanaky!

    3 replies

    E
    elleng20030623Correct answer
    Participant
    May 31, 2016

    It worked for me. Follow the stream and delete the adept folder. May take a little time for your computer to cycle the change. Unplug and plug in your device. Click help to authorize.

    Thanks, Nanaky!

    Nanaky
    Nanaky
    Participating Frequently
    June 1, 2016

    You are welcome.

    M
    marie38Author
    Participant
    May 30, 2016

    Yes, like I wrote I tried several times. Either I didn't delete the right thing (though it was the only "key" in the Adept section?!?) or didn't work.

    Thanks!

    Nanaky
    Nanaky
    Participating Frequently
    May 31, 2016

    You delete the complet folder/key HKEY_CURRENT_USER\Software\Adobe\Adept?

      M
      marie38Author
      Participant
      May 31, 2016

      I have to delete the whole folder? Because I only deleted the key itself. That might be the problem...

      Nanaky
      Nanaky
      Participating Frequently
      May 19, 2016
      Close all applications.
      Choose Start > Run.
      In the Open text box, type regedit and then press Enter. The Registry Editor opens.
      In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
      Select the Adept key.
      Choose File > Export.
      In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
      Right-click the Adept key and choose Delete.
      In the Confirm Key Delete dialog, click OK.
      Close the Registry Editor.
      Open Adobe Digital Editions and you can enter your Adobe ID.
      M
      marie38Author
      Participant
      May 28, 2016

      I tried several times but it doesn't work. When I try to unauthorize, It asks me my ADE ID password and even though I know it's the right one, it says try again later.

      Nanaky
      Nanaky
      Participating Frequently
      May 30, 2016

      Has you try the steps which i write?

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